Effective date: May 20, 2026
These Terms of Service ("Terms") govern your access to and use of the BYV Widget-Builder platform operated by BYV ("we", "our", or "us") at byvbd.com.
By creating an account, using the platform, or embedding a BYV widget on your website, you agree to be bound by these Terms. If you are using the platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
If you do not agree to these Terms, do not use the platform.
BYV Widget-Builder is a software-as-a-service (SaaS) platform that allows businesses to:
The AI responses are generated using large language models and retrieval-augmented generation (RAG). Responses are based on your uploaded content but may not always be accurate. You are responsible for reviewing and validating AI-generated content before relying on it.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
Each registered organisation is a separate tenant. Your data, documents, and users are isolated from other tenants. You may invite team members with defined roles (Owner, Admin, Member). The Owner is responsible for all activity within the tenant.
You may delete your account at any time. We may suspend or terminate your account if you violate these Terms, engage in abusive behaviour, or fail to pay applicable fees. Upon termination, your data will be deleted in accordance with our Privacy Policy.
You agree not to use the platform to:
We reserve the right to remove content and suspend accounts that violate these rules without prior notice.
We offer a free Freemium plan and paid plans (Starter, Pro, Business, Enterprise). Plan features, limits (document count, message usage, token usage, team members), and pricing are described on our pricing page and may change with 30 days' notice.
Paid plans are billed monthly. Payments are processed by SSLCommerz. By subscribing to a paid plan you authorise us to charge your payment method on a recurring basis. All prices are in BDT (Bangladeshi Taka) unless otherwise stated.
Subscriptions renew automatically each month. You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
If your paid plan expires or payment fails, your account will be downgraded to the Freemium plan. Documents exceeding the Freemium limit will become inaccessible but will not be deleted for 30 days, giving you time to renew.
Each plan includes a monthly AI token allowance. Token usage is tracked per tenant. When the monthly limit is reached, AI chat responses will be blocked until the next billing cycle or until you upgrade. Unused tokens do not roll over.
You retain all ownership rights to the documents you upload and the content of your knowledge bases. By uploading content, you grant us a limited, non-exclusive licence to process, store, and use that content solely to provide the service to you.
The BYV platform, including its software, design, trademarks, and documentation, is owned by BYV and protected by intellectual property laws. You may not copy, modify, or distribute any part of the platform without our written consent.
If you provide feedback or suggestions about the platform, you grant us the right to use that feedback without restriction or compensation.
API keys allow programmatic access to your tenant's resources. You are responsible for keeping API keys confidential. Keys are stored as hashes — the raw key is shown only once at creation. If a key is compromised, revoke it immediately from your dashboard. We are not liable for unauthorised use of your API keys.
You may embed the BYV widget on any website you own or control. You are responsible for registering the domains where the widget will be used. We enforce domain allowlists to prevent unauthorised use of your widget. You must not embed the widget on websites that violate these Terms or applicable laws.
Freemium plan widgets display a "Powered by BYV" watermark. Removing the watermark requires a paid plan.
AI-generated responses are based on your uploaded content and may contain errors, omissions, or inaccuracies. We make no warranty that responses are accurate, complete, or suitable for any particular purpose. You are solely responsible for validating AI output before acting on it.
We aim for high availability but do not guarantee uninterrupted service. We are not liable for downtime, data loss, or damages resulting from service interruptions.
To the maximum extent permitted by law, BYV's total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
You agree to indemnify and hold BYV harmless from any claims, damages, or expenses (including legal fees) arising from your use of the platform, your uploaded content, your violation of these Terms, or your violation of any third-party rights.
These Terms are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh, unless otherwise required by applicable consumer protection law in your jurisdiction.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at: